Auction Stand Privacy Policy
Who this policy covers
This policy explains how Auction Stand handles personal information for platform accounts and services. An independent seller also handles information connected with its storefront, auctions, orders, pickup, shipping, and customer support. Its storefront privacy policy explains that role.
Information we collect
We collect account and contact details; authentication identifiers and profile details supplied by Google, Facebook, or Microsoft when you choose social login; tenant and membership information; device, browser, IP address, security, cookie, and usage data; communications and support records; and records of legal consent. The platform also processes bids, order, payment-status, fulfillment, and audit data on behalf of sellers.
How we use information
We use information to create and secure accounts, connect you with seller storefronts, operate bidding and transaction workflows, deliver service messages, prevent fraud and abuse, troubleshoot and improve the service, comply with law, and establish or defend legal claims. We use consent where required and otherwise rely on contractual necessity, legitimate operational interests, or legal obligations as applicable.
Sharing and service providers
We do not sell personal information. We disclose it to the seller whose storefront you use and to vendors needed to operate the service, including payment processing (such as Stripe), cloud hosting and storage, transactional email delivery, monitoring and security, customer support, and the social-login provider you select. We may also disclose information for a business transfer, with your direction, or where legally required. Providers may process information in Canada, the United States, or other jurisdictions where they operate.
Payments
Payment-card details are collected and processed by the connected payment processor rather than stored as full card numbers by Auction Stand. We receive transaction identifiers, status, amounts, and related account details needed to operate and support payment workflows.
Retention and safeguards
We retain information only as long as reasonably needed for the purposes above, including security, tax, accounting, dispute, backup, and legal requirements. Retention periods differ by record type. We use administrative, technical, and organizational safeguards appropriate to the information, but no system can guarantee absolute security.
One record is kept beyond account closure and is called out here because of that. When someone opens a store, we record who agreed to the store operator terms and the commercial terms they agreed to — the signatory’s name and business email address, the store, the date, the plan, the subscription price, the commission rate, and the version of the terms displayed. This is our record of a commercial agreement and of what a store authorized us to charge, so closing an account or deleting a store does not remove it. We keep it while the store agreement is active and for seven years after the later of the store closing or the last related financial transaction, and longer only where an active dispute, audit, or legal obligation requires it.
Your choices and rights
You may update account details, manage communication choices, revoke a social provider connection through that provider, or request access, correction, account closure, or other rights available under applicable law. Some records may be retained where legally required or necessary for security and transaction integrity. Withdrawing consent does not affect processing already completed and may limit services that require the information.
Cookies and external links
We use cookies and similar storage needed for sessions, security, preferences, and service operation. Linked third-party sites and seller-controlled destinations have their own privacy practices.
Contact and changes
Privacy questions and rights requests can be sent to support@auctionstand.ca. We may update this policy prospectively and will identify the version and effective date. Material changes that require renewed acknowledgement will be presented through the service.